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FAQ

How are you able to sell merchandise at such low prices?
Who are your sources?
Who can purchase from your company?
Do you have a catalog that you can send?
What is the difference between “First Quality” and “Returns ” merchandise?
Do you guarantee your merchandise?
How current is your merchandise?
Does your merchandise still have tags?
Can I specify the seasonality of the merchandise?
Can I specify the size range of the merchandise?
How can I arrange to select merchandise from your warehouse?
Are there any restrictions on what I do with the merchandise that I buy from you?
What is your Return Policy?
What is the minimum amount that buyers must purchase?
What forms of payment do you accept?
How do you handle shipping within the U.S.?
Do you ship internationally?
Can I pick up my order from your warehouse?
How quickly will I receive a shipment once I place an order?
How can I place an order?

 

How are you able to sell merchandise at such low prices?
We maintain buying partnerships with many suppliers, most of which liquidate excess inventory periodically to free up space for new products. To maintain fresh merchandise, they frequently rotate inventory and develop aging criteria (such as 45-60 days) for markdowns. Since stores generally have significant profit margins on the items that have already sold, they can afford to liquidate excess merchandise in order to make room for newer, more high-profit products.

For example, a department store introduces a line of red cashmere sweaters from a top designer. They receive 100 sweaters, and over the next 45-60 days, sell 96 of the sweaters for $100 each (with a $50 profit margin). At this point, they have only four sweaters left, and while the line sold well, it didn’t sell out completely within the allotted time period. To make room for new items, the store will sell the sweaters to us. Sure, the store loses money on four sweaters. But the money made on 96 at full price far outweighs the loss.

Also, most department stores offer a liberal return policy, allowing customers to return merchandise within a large window of time after purchase. Some stores liquidate all customer-returned merchandise because it wastes time to add the items back into inventory or the items are no longer stocked.

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Who are your sources?
We buy from many different suppliers, including large department store chains, specialty retailers, and manufacturers on an on-going and opportunity-only basis. We usually can’t list our supplier or brands online, but if you would like more information about a particular product, feel free to contact us for details.

Who can purchase from your company?
Our primary customers include retailers, brokers, and distributors, but we also sell to flea marketers, e-Bay shoppers, charities, schools, and individuals. However, we sell in wholesale quantities only – notindividual pieces. If you can meet our wholesale minimums, you can buy from us!

If you are a retailer within the state of South Carolina, we will need your current retail license and tax exempt numbers so you can complete your wholesale purchase from us tax-free. For buyers outside of South Carolina, we simply require that you meet our wholesale minimums and provide a physical address (no PO boxes) for shipping. Customers ordering certain product lines may also be required to provide further documentation proving their retail status.

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Do you have a catalog that you can send?
Because our inventory changes rapidly, we do not publish a catalog. However, our web site serves as an “online catalog”, with new merchandise added daily, along with descriptions, pricing, and sample pictures if available. We suggest that you bookmark our site, and check back frequently for new listings. You can also sign up for our mailing list to receive updates on new shipments and current promotions.

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What is the difference between “First Quality” and “Returns” merchandise?
“First Quality” merchandise (or Store Stock) generally refers to shelf-pulls and overstock merchandise removed from stores due to aging criteria rather than a known defect. Essentially, the stores stocked more items than could be sold in a pre-determined amount of time, so they pulled them directly from the sales floor or moved them to back stock. Usually, First Quality merchandise is in excellent, if not pristine, condition. Sometimes, First Quality merchandise may have minor damage such as missing buttons, snags, or makeup smudges (from being tried on). However, the percentage of damage is extremely low.

Customer “Returns” are items that were returned to the store or catalog after being purchased. Customers may return merchandise for many reasons: they changed their minds, they spent too much, the item didn’t fit, the item didn’t match another item, it had a defect, or the customer may have worn and then returned it! Returns merchandise will have a higher damage percentage than First Quality loads. Some retailers tend to have very ‘clean’ Returns, and others tend to have loads that are more distressed.

Madison Avenue Closeouts will always differentiate between First Quality and Returns offerings. In addition, customers can specify whether they would like First Quality or Returns. We do not stock Returns merchandise in our warehouse, but are happy to special order Returns for you upon request. Call us, and we’ll be happy to share our expertise on the Returns loads available from the retailers we work with.

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Do you guarantee your merchandise?
Yes, we offer a Quality Guarantee on all First Quality lots that are shipped from our warehouse in Charlotte. We inspect all items upon receipt, and again before shipping them to ensure they are in perfect condition. Any damaged items are removed, no matter how minor the flaw. Our goal is to provide you with a damage-free shipment every time, but occasionally we may miss something. If we do, please let us know and we will gladly provide extra product or credits.

Our guarantee does not apply to Returns shipments or to orders that are shipped directly from other distribution centers. However, we work closely with customers on these types of orders to ensure we set proper expectations for the quality/type of merchandise being ordered.

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How current is your merchandise?
You can expect that the vast majority of items in our warehouse appeared in stores or catalogs in the past 3-12 months.

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Does your merchandise still have tags?
Most, but not all items will have tags. Almost all First Quality department store overstock merchandise will have tags. Catalog merchandise will not have tags. Some catalog merchandise may come in poly bags, while some may not. Customer Returns merchandise may or may not have tags. Because situations vary, we cannot guarantee that every piece in every lot will have a hang tag, but we will be more than happy to provide you with as much information as we can! Again, if you are ever unsure, just ask!

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Can I specify the seasonality of the merchandise?
Yes, you may. We sort everything by season, and are always happy to accommodate seasonal requests.

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Can I specify the size range of the merchandise?
Based upon availability, we are often able to accommodate requests for lots that favor certain sizes. Contact us, and we will let you know what is available.

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How can I arrange to select merchandise lots from your warehouse?
Customers may visit our warehouse to view and select merchandise lots BY APPOINTMENT ONLY. Appointments must be scheduled during business hours from Monday- Friday. We ask that you please schedule your appointment at least 24 hours in advance to ensure prompt service during your appointment.

Customers from North Carolina will be required to present a valid business license/resellers permit. No additional documentation or licensing (other than valid ID) is required from customers outside the state. Since we are a wholesaler, rather than a deep-discount retailer, customers must be able to purchase from the lots and collections we have already organized. Customers may cash and carry orders with them if desired; otherwise, we will be happy to arrange shipping.

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Are there any restrictions on what I do with the merchandise that I buy from you?
Sometimes. Each of our sources has different terms for what can be done with their merchandise once it enters the liquidation channel. Some have virtually no restrictions, some prohibit sales on e-Bay, some require that tags be removed before selling to the final consumer, etc. If there are any restrictions for a product, we will list them with the corresponding product description on our web site, plus inform you at the point of sale. If you have questions regarding which merchandise would be best for you and your sales venue, just ask! We will eagerly work with you to find the products that best fit your needs.

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What is your Return Policy?
As is standard in this industry, our policy is that All Sales Are Final, and we cannot accept returns or offer refunds on any merchandise. We want you to be pleased with your purchase, and will make every effort to provide as much information as possible before you buy. Be sure to ask questions so that we can help you determine if our merchandise fits your needs.

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What is the minimum amount that buyers must purchase?
Minimums vary by product line. Products with a higher price per unit tend to have lower minimums, whereas lower priced units have higher minimums. (For example, suits have a low 24-piece minimum. Children’s apparel has a 100-piece minimum.) If you place an order through our web site, you will see the minimum for each product line along with the product description.

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What forms of payment do you accept?
We accept bank wire transfers, money orders, cashier’s checks and most credit cards including Visa, MasterCard, Discover and American Express. We do not accept personal or business checks, and insist on the following:

  • We accept bank wire transfers only on all international orders; we are unable to accept international credit cards.
  • We accept bank wire transfers only on shipments that we arrange from our partners’ distribution centers.
  • We accept bank wire transfers only on orders over $5,000.

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How do you handle shipping within the U.S.?
We ship all cartons via UPS, and pallets using a variety of common carriers. Because we are a volume shipper, we receive discounts from all of the major freight companies, but can also work with you if you prefer arranging your own freight pickups.

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Do you ship internationally?
While we have many international customers, we do not handle shipping for orders traveling outside the United States. International customers must arrange their own shipping through a freight forwarder who can either provide a U.S. address to ship to or arrange for pickup from our warehouse. We will happily work with your forwarder to provide weights and dimensions of your shipment.

PLEASE NOTE: We will supply an invoice/packing list for your documentation needs, but the invoice will list the quantities and prices of each item in general terms only. (For example, 1,000 pieces Children’s Assorted Apparel @ $X per unit.) We are not able to supply more detailed manifests that would include further line-item description, country of origin, fabric content, etc. Please check with your local customs office to determine what type of documentation is required to ensure timely shipment, and verify that your freight forwarder can provide any additional documentation that we do not.

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Can I pick up my order from your warehouse?
Our warehouse is located in Charlotte, NC. If you would like to schedule a pickup, you must schedule it with us at least 24 hours in advance. We can provide directions to you at that time.

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How quickly will I receive a shipment once I place an order?
We ship all in-stock orders within 48 business hours of receiving payment. UPS Ground is our default method of shipping. Depending on your proximity to our location in Charlotte, it generally takes 1-5 days to receive a shipment. If you need a product sooner, you may choose express shipping at an additional charge. For orders that are shipped via common carrier, we work closely with the carrier to select the rate and transit time that work best for you.

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How can I place an order?
You may place your order online or  directly through one of our sales representatives. Browse our wholesale apparel catalog, or contact us directly at 704-496-9678.  You can also e-mail orders to us at sales@madisonavenuecloseouts.com. We will respond promptly to all phone and e-mail requests.

If you email your order, please include the following information:

  • Name
  • Company Name (if applicable)
  • Shipping Address
  • Phone Number(s)
  • E-mail address(es)
  • Quantity and type of merchandise needed
  • Payment method

All orders are shipped within 4 business days of receipt of payment.

As is standard in this industry ALL SALES ARE FINAL